ExecuJet
By Benny MansfieldTailored IT support for leading global aviation organisation
DESCRIPTION
A leading global business aviation organisation, ExecuJet manage over 160 business jets and offer a wide range of 24/7 services. These include the operational management of private, commercial and chartered aircraft, maintenance and private passenger handling.
With headquarters in Zürich Cambridge, the company operates throughout Europe, Africa, Asia, Australasia, Latin America and the Middle East. ExecuJet employ nearly 1000 staff worldwide and pride themselves on delivering an exceptional service for their clients 365 days a year.
ExecuJet is part of the Luxaviation CMI Group which manages 26 world-class FBO facilities and currently employs over 1,700 employees worldwide.
SERVICES
Tailored IT Support
Shared values
We first started working with ExecuJet in 2012. From our initial engagement – supporting their expansion into the UK with the opening of their Cambridge Offices – it was clear that we shared the same ethos of client service delivery excellence. We have developed a mutual level of trust through sharing similar values which has seen us successfully take over management responsibility of all IT Support for their European locations including circa 300 staff.
BESPOKE TECHNICAL SUPPORT
Working closely with the team at ExecuJet, we developed a bespoke IT Support plan, tailoring the services and products to meet their specific needs. With this bespoke service, we reduced fixed overhead costs for employing an in-house team and provide a dedicated resource that handles both strategic management and day to day IT support.
PARTNERSHIP APPROACH
Through our effective partnership approach, ExecuJet enjoy continued IT system growth and development resulting in a resilient environment to support the 24/7 nature of their business. Business critical systems are robust, resulting n zero downtime, and ensure that client service delivery excellence is maintained regardless of time-zone.
As part of their Platinum IT Support plan, we deliver a number of services including:
- Internet security systems, anti-virus and anti-malware
- Remote management with support for mobile and office users
- 24/7 Europe-wide, all encompassing support
- Innovative reviews to ensure ExecuJet remain at the forefront of technology.
- Pro-active site visits around Europe.
- Hosted Skype for Business – providing unified communications including both internal and external telephone
- Instant messaging and screen sharing
- Office 365 Environment, as well as hosted servers in a secure data centre
- Internet connectivity for hardware and software, infrastructure services
- Europe-wide networking
OUTCOMES
“Green Duck act directly as our IT department, and with the hands-on account management we receive, they really have become an extension of my team which is invaluable”
David Dalrymple, Finance Director at ExecuJet
+1000
staff worldwide
+7 years
partnership with ExecuJet
+200
endpoints supported throughout Europe