Business IT Support | Green Duck - IT solutions and products

Business IT Support

We streamline, transform, and modernise your business IT processes

Business IT Support

For businesses who need the very best IT support or solutions, we will be there to advise, source, supply and support on all your IT needs.

  • Remote support
  • 24/7 monitoring
  • Proactive support
  • First call fix
  • Vendor Management
  • Guaranteed Response Times
  • Procurement (hardware & software)
  • Project management
  • Regular Service Reviews
  • Reporting
  • Annual IT Audit

Customise your IT support

Green Duck help organisations of all shapes and sizes, from all industry sectors, by offering the very best IT support solutions and products. We provide market-leading hardware and software solutions to streamline, transform, and modernise your business IT processes, making sure that you are connected, working effectively and solving all of your IT-related issues. Our products include:

Office 365

Microsoft 365

Use the whole Microsoft suite on the move. Microsoft 365 lets you work anywhere with your favourite apps

Connect

Connectivity

Keep your team connected with skype for business and streamline your organisations communication

Telephone

Telephony

Flexible telephony to streamline communications, reduce costs and boost productivity.

Virus Protection

Antivirus / Antimalware

Safeguard your hardware with Webroot, a world leader in enterprise scale virus protection

Update

Update Management

Let us handle your software updates remotely to ensure you save time and stay secure.

Password Security

Password Management

Forget creating passwords and changing them regularly. Let us manage your passwords centrally.

Data Centre

Private Hosting

Private datacentres located in Cambridge, London & Bury St Edmunds.

Backup

Backup

Ensure your business isn’t interrupted with our regular backup service with quick recovery

A problem shared is a problem halved – We are here to support you

We recognise that not everyone understands technology. That’s why our call handlers speak in plain and simple terms to understand the problem and then translate this into technical language for our technologists and engineers to then sort out.

We are here to support you, with all clients receiving unlimited support during office hours as standard. If your problem is out of hours, we are still here to help you on a pay as you go premium, so you only pay extra for the out of hours support when you need it.

Similarly, most of what we do is offered as standard, although we are able to offer on-site support if required by arrangement, either at the time of the support request or as part of our agreement; whichever works for you.

We offer you free access to our ‘Desk Director’ portal, which allows you to view your support tickets and progress in real-time. We still update you on progress proactively, although we find our clients like to see what’s going on behind the scenes as well as keeping track on what’s going on in their wider company structure for logged support tickets.

Green Duck IT Service Team

Great customer service

We are measured by Service Level Agreements (SLA’s), although we are ultimately measured by our clients who demand responsiveness, understanding and our ability to resolve their problems as quickly as possible.

We use tools including ‘Smile-Back’ to measure client satisfaction on every support ticket. We do listen to feedback and we use this to make improvements in how we work.

OUR INCIDENT PROCESS

We know how frustrating it can be to wait in a queue for help with simple fixes. Many of the support tickets raised are things that stop you working, yet can be resolved quickly, such as a password reset or a locked account. Our 15-minute triage service helps to filter these out and resolve these quickly wherever practical, meaning resolution times can be quicker with fewer queues for basic things.

Log Issue

Incident Logged

Ticket

Create Ticket & Categorise

Fix Issue Icon

Incident Resolved & Closed